Frequently Asked Questions

SMMTurk is an SMM panel where you can buy social media services such as followers, likes, views and comments for Instagram, TikTok, YouTube, Telegram and many other platforms. Agencies and resellers can also connect to us through our API.

SMMTurk is built for creators, brands, agencies and resellers. You can place single orders, send hundreds of orders at once with Mass Order, or sell our services on your own panel.

We never ask for your social media passwords. For every order we only need a public link or username, so your account stays under your control. Keep the profile or post public until the order is completed.

Yes. Create a free account, add funds to your balance and you can place orders right away. Your orders, payments and tickets are all kept in your account.

Go to New Order, choose a category and a service, paste the link, enter the quantity and submit. The charge is calculated automatically and deducted from your balance.

Most services start within minutes. The expected start time, speed and average completion time are shown in the description of each service before you order.

Pending means the order is queued, In progress means delivery has started, Completed means it is finished, Partial means only part of it was delivered and the rest was refunded to your balance, and Canceled means the full amount was refunded to your balance.

Open a ticket with your order ID as soon as possible. If the order has not started yet we will try to cancel it. Orders that are already in progress cannot be changed, so always check the link before you submit.

Wait until the first order is completed before placing a new one for the same link. Running two orders on the same link at the same time makes counting impossible and is not covered by refill or support.

You can add funds with cards, cryptocurrency and several local payment methods. The methods available to you are listed on the Add Funds page.

Most payments are added instantly. Some methods need a few minutes for confirmation. If your balance has not updated after that, open a ticket with the payment method, amount and transaction ID.

Yes. Use the currency selector at the top of the page to see prices and your balance in another currency. Your balance itself is kept in USD.

Balance added to your account is used for orders on SMMTurk. If you have a problem with a payment, contact our support team and we will review it.

Some services come with a refill guarantee. If the count drops within the refill period, we deliver the missing amount again for free. Services with refill are marked in their name or description.

Open your Orders page and use the Refill button on the completed order, or open a ticket with the order ID. Refill is available during the period stated in the service description.

If an order is canceled or only partly delivered, the undelivered part is refunded automatically to your SMMTurk balance. You can use the refunded amount for new orders right away.

Generate your API key on the Account page, then send POST requests to our API URL. All methods, parameters and example responses are listed on the API page.

Yes. Many of our customers run their own panels on top of SMMTurk through the API. Our prices are built for resellers, so you can set your own margin.

A child panel is your own SMM panel on your own domain, already connected to SMMTurk services. You can order one from the Child Panel page and manage it from its admin panel.

Use a strong password and turn on two-factor authentication in Account Settings. You will then confirm every sign-in with a code sent to your email.

Open a ticket from the Tickets page for the fastest answer about orders and payments. You can also reach us by email or WhatsApp.

Yes. On the Notifications tab of your account you can choose which updates you receive by email or Telegram.