Help Center

1. Open the Sign up page and enter your username, email address and a strong password.
2. Accept the Terms of Service and complete the security check if it is shown.
3. Confirm your email address if the panel asks you to, then sign in.

Use an email address you can access. It is needed to reset your password and to receive important account notices.

1. New order is where you choose a service and place a single order.
2. Orders lists every order with its status, start count and remaining quantity.
3. Services shows the full catalogue with rates per 1,000, limits and descriptions.
4. Add funds, Tickets and Account settings are always available from the sidebar and the account menu.

1. Add funds to your balance first. Orders are paid from your balance.
2. Go to New order and select a category and a service.
3. Paste the link or username exactly as described in the service description.
4. Enter a quantity between the minimum and maximum, check the charge and confirm.

Read the service description before ordering. It explains the expected start time, speed, quality and refill terms.

1. Open Services and search by platform or keyword.
2. Compare the rate per 1,000, minimum and maximum quantity and the average time.
3. Prefer services with a refill guarantee for long-term results.
4. Start with a small test order before placing large quantities.

1. Open Add funds from the sidebar.
2. Select a payment method and enter the amount.
3. Complete the payment on the provider page and wait to be redirected back.
4. Your balance updates once the provider confirms the payment.

Minimum amounts, fees and bonuses can differ by payment method. They are shown on the Add funds page before you pay.

1. Check the payment history on the Add funds page.
2. For cryptocurrency, wait until the network confirmations are complete.
3. If the payment is still missing after the expected time, open a ticket in the Payments category.
4. Include the payment method, amount, date and the transaction ID or receipt.

Never send a payment twice to fix a delay. Our team can trace the original payment with its transaction ID.

1. Use the currency selector in the header or the account menu.
2. Choose a currency from the list. Prices update immediately.
3. Charges are always calculated from the base rate, so the amount you pay does not change.

1. When an order is canceled, the full charge returns to your balance.
2. When an order is partial, the undelivered part is refunded.
3. You can see the refunded amount in the order details on the Orders page.

Balance refunds can be used for new orders right away. See the Refund Policy for withdrawals to your original payment method.

1. Open Orders from the sidebar.
2. Filter by status or search by order ID or link.
3. Check the start count and remains to follow the delivery.
4. Use the order ID when you contact support about a specific order.

1. Check the start time in the service description.
2. Make sure the profile or post is public and the link is correct.
3. Do not change the username or delete the post while the order is running.
4. If the expected time has passed, open a ticket with the order ID.

1. Open Orders and find the order.
2. If a Cancel button is shown, use it to request cancellation.
3. If there is no Cancel button, open a ticket with the order ID and request a cancellation.
4. Approved cancellations are refunded to your balance automatically.

Orders that are already in progress may be completed or partially delivered before the cancellation is processed.

1. Open a ticket immediately with the order ID and the correct link.
2. If delivery has not started, our team will try to cancel the order.
3. Place a new order with the correct link once the cancellation is confirmed.

Copy links directly from the app or browser address bar to avoid typing mistakes.

1. Open Mass order from the sidebar.
2. Write one order per line in the format: service ID | link | quantity.
3. Check every line and submit. Each line becomes a separate order.

Lines with an invalid service ID, link or quantity are rejected. The other lines are still placed.

1. Open Orders and find the completed order.
2. Use the Refill button if it is available for that order.
3. Follow the request on the Refill page until it is completed.

The Refill button appears only on eligible services, after completion and within the guarantee period.

1. The period starts when the order is completed.
2. Drops within the period are refilled for free.
3. Services marked as no refill do not include a guarantee.

1. The account or post was made private, deleted or renamed.
2. The same link received orders from another provider at the same time.
3. The count is still above the start count plus the ordered quantity.

1. Open Account settings.
2. Find the two-factor authentication section and start the setup.
3. Scan the QR code with an authenticator app and enter the code to confirm.

Keep your authenticator app backed up. You will need it every time you sign in.

1. Open the Sign in page and select Forgot password.
2. Enter your email address and open the link we send you.
3. Choose a new password and sign in.

Check your spam folder if the email does not arrive within a few minutes.

1. Use a unique password that you do not use on other sites.
2. Only sign in on official SMMTurk domains.
3. Keep your API key private and generate a new one if it is exposed.
4. Contact support right away if you notice activity you do not recognise.

1. Open Account settings.
2. Copy your API key or generate a new one.
3. Read the API documentation for endpoints, parameters and example responses.

Generating a new key disables the old one. Update every integration that uses it.

1. Make sure every request is sent with POST and includes your current key.
2. Check that the service ID exists in the services response.
3. Keep the quantity within the service minimum and maximum.
4. Make sure your balance covers the charge.

1. Register a domain and point it to the nameservers shown on the order page.
2. Order your panel with your domain, currency and admin login details.
3. We set up the panel and connect our services. You then add your logo, prices and payment methods.